Support

Frequently Asked Questions

FAQ

What products and categories does Julian Linen offer?

Julian Linen offers a wide range of high-quality home textiles and accessories across multiple categories, including Bedding, Sheets, Clothing and Accessories, Table, Tablecloths, Pillow Cover, Napkins, Throws, Pillows, Runners, Duvet Covers and Bed Skirts, Pillow Covers & Shams, Blankets & Quilts, Pillow Cases, Accessories, Decorative Pillows, and Comforters. Each category features thoughtfully designed pieces to enhance your living spaces.

Do you offer bed linens for different bed sizes?

Yes. Our bedding collection includes items sized for Twin, Twin XL, Full/Double, Queen, King, and California King beds. Duvet covers, sheets, and duvet inserts are available in compatible dimensions to ensure a proper fit.

What materials are used in Julian Linen products?

We source a variety of premium materials including long-staple cotton, cotton percale, cotton sateen, linen blends, and soft microfiber options. Each product page provides details on fabric composition, weight, and care instructions.

How should I care for my bedding and linens?

Care instructions vary by item but generally include machine washing in cold or warm water, using mild detergents, and avoiding bleach. Drying is typically low heat or air-dry, and ironing is optional based on fabric type. Always check the care label for specific guidance.

What is the typical lead time for orders?

Most in-stock items ship within 1–3 business days. Custom or specialty items may take longer. You will receive a tracking number once your order ships, and you can view current processing times in your order status page.

Do you offer gift options or gift wrapping?

Yes. We offer gift-ready packaging and optional gift messaging at checkout. Gift wrapping is available for select items and occasions.

What is your return and exchange policy?

We offer a hassle-free return and exchange policy on eligible items within a specified window from delivery. Items must be unused, unwashed, and in their original packaging. Some exclusions may apply to sale or personalized items. Please review our full policy in the Returns section of the site or contact customer support for assistance.

How can I contact Julian Linen for support?

You can reach our customer support team via email, phone, or live chat during business hours. Visit the Contact Us page for the most up-to-date contact methods and hours of operation.

Do you offer international shipping?

Yes, we ship to select international destinations. Shipping availability, rates, and delivery times vary by country. Please enter your shipping address at checkout to view options.

Are there care tips for maintaining decorative pillows and throws?

Decorative pillows and throws should be spot-cleaned or laundered according to the care label. For delicate materials or embroidery, consider hand washing or dry cleaning if recommended. Fluffing and occasional airing can help maintain loft and appearance.

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